Terms and Conditions.
Conditions OF ENTRY
For the safety of everyone you must agree to these rules while being in the premises.
You are to be responsible for everyone you bring to the classes or the space.
All children are to be supervised by their parent or caregivers at all times unless you are engaged in a support that supervision is provided in our Youth programs
Be cautious of the space around you, as well as in the car park as other tenants will be using the outdoor space. Nourish Services only has allocated two parking spots with number 1 on them and the use of visitor’s spaces.
To ensure the best experience for everyone included we ask that you give the instructor your full attention while attending the class, especially when they are giving you instructions about the class, this is for the safety of yourself and your child/ren
We are an inclusive community here at Nourish Services and there is no place for discriminatory acts as we ask that each of you support the development of a community where everyone belongs.
If you do not feel well including cold and flu like symptoms then please stay home and speak with our friendly staff about your options.
Due to our community requiring extra measures of safety we ask that you respect the choice of photographs by seeking verbal consent as we will do the same.
As we have allocated car parks for the premises, if number “1” car parks or “visitors” car parks are full then you are to park on the street and obey council rules in regard to street parking.
Please agree to the cancellation policy provided when purchasing a spot for our classes and programs.
We do not tolerance aggression for any person on our premises. We are a service who is trauma informed and highly skilled at supporting the co-regulation of young people who are experienced trauma responses. Please respect the space that is required to do so.
Cancellation and Refund Policy
Nourish Services understands that there may be situations that arise which prevents you from attending your schedule sessions at Nourish Play. It is consequently invited that you are to notify us with more than 24 hours’ notice prior to the commencement time of your session. This will enable us the opportunity to extend your position to another family who is wishing to join our session. During periods where you offer less than 24 hours’ notice for cancellation of session, this prevents us from having the ability to offer this position to another family.
Should you notify Nourish Services of your request to cancel the session with less than 24 hours notices, Nourish Services will not be able to offer a refund. Nourish Services will offer to reschedule your purchased session should you provide 24 hours or more notice to cancel your session.
Families who do not show to their purchased session will not be extended the opportunity to refund or reschedule. This is due to the operational needs and costing allocated to the position where it was of the understanding that the family would attend.
We understand that special unavoidable situations take place preventing you from attending or communicating with more than 24 hours’ notice. Rescheduling the purchased session in this instance will require the Hub Coordinator approval which can be sought through hello@nourishservices.com.au.
Nourish Services firmly believe in collaboration, kindness and belonging which is built through the connectiveness of our relationships where understanding and communication is found. If you have any questions relating to this policy and procedure please reach out through email.